MemberNet Frequently Asked Questions

How do I get a new password?
How do I change my password?
I submitted changes to my listings and content, why don't they appear immediately?
What is a secondary user?
What is the difference between an event and an article?
What size should my images be?
How do I add an event?
How do I add a coupon?
How do I add an article?
How do I edit my profile?
Why has my content been rejected?
Can I insert HTML tags into the body of my listings, events, coupons and articles?

How do I get a new password?
To retrieve a new password, simply click on the forgotten password link on the login page and enter the email address your account is registered with. You will be emailed with a new temporary password. Please note: ConVis staff does not have access to member passwords.

How do I change my password?
Click on the Manage Users tab in the left hand menu under MemberNet. Click Edit to manage your account and type in a new password in the password fields. The new password will take effect the next time you login.

I submitted changes to my listings and content, why don't they appear immediately?
All member submissions for changes and content go through a review process by a ConVis editor. Your submissions will be approved within 2 business days.

What is a secondary user?
A secondary user can be assigned as a person from your staff who has been given the authority to use the tools in the MemberNet. If you are the primary account holder, you can assign secondary users by clicking on the Manage Users tab in the left hand menu. Once in the Manage Users page, click on Add to add a new user and fill in the appropriate fields. You can assign specific permissions based on what your staff member's role will be in using the MemberNet.

What is the difference between an event and an article?
Events should be published with the intent of promoting a date specific function. Events by nature should have a start and end date and should promote exclusive things to do while visiting San Diego. Articles should be written with an editorial style to tell a story relevant to visitors looking for information about San Diego. Articles are not date specific and have a longer lifespan on the site. Articles that are written as advertising or that contain misleading information will not be approved.

What size should my images be?
Images should be no larger than 200 pixels wide by 125 pixels tall. Submissions with images larger than those dimensions will be rejected. If you are having difficulty reducing the size of your image, you may use an online tool such as: www.resize2mail.com 

How do I add an event?
In the Publishing Tools menu, click on the Events tab on the top of the page and click Add to create a new event. To Publish NEW events, first select Add from the upper right hand corner of the Events publishing page.

Complete the form fields as completely as possible. Include Start and End dates, and set a Renewal Notification to be notified by e-mail when your event is about to expire. You may upload multiple images to the system using the Browse button. Images will be displayed on your event page in the image module.

Multiple images will be displayed through the image slideshow on your event page.

If you are publishing an event outside of your membership category, you may select it here. You may also choose to only publish to certain visitors of sandiego.org. Upon completion, click Save and Continue. Your event will then be reviewed by a ConVis staff member before being published live.

How do I add a coupon?
In the Publishing Tools menu, click on the Coupons tab on the top of the page and click Add to create a new coupon. Complete the form fields as completely as possible. Include Coupon Title and your own Coupon Code.

You can upload 3 graphics for your coupon:  A general image, a company logo and an optional UPC graphic. Images must be no larger than 200 pixels wide by 125 pixels tall.

To remove an unwanted image, hit the DEL icon, and start over, or simply browse to a new image to replace.

If you are publishing a coupon outside of your membership category, you may select it here. You may also choose to only publish to certain visitors of sandiego.org. NOTE: Coupons published to the Travel Trade section require a fee and must be arranged with the Travel Trade department. Contact the Travel Industry Sales Team at 619-232-3101, via fax at 619-696-9371, or email at sunshine@sdcvb.org.

Upon completion, click Save. Your event will then be placed in pending status to be reviewed by a ConVis staff member before being published live.

How do I add an article?
In the Publishing Tools menu, click on the Article tab on the top of the page and click Add to create a new article. To Publish NEW articles, first select Add from the upper right hand corner of the Events publishing page.

Complete the form fields as completely as possible. Include Sub Title and don't forget the By Line, crediting the stories author. Include an Article Date, and an End Date if you wish the article to pull itself off the site after a period of time.
You may upload multiple images to the system using the Browse button.  Images will be displayed on your article page in the image module.

Multiple images will be displayed through the image slideshow within your article.

If you are publishing an article outside of your membership category, you may select it here. You may also choose to only publish to certain visitors of sandiego.org

Upon completion, click Save and Continue to review your work. Your event will then be placed in pending status to be reviewed by a ConVis staff member before being published live.

How do I edit my profile?
In the Profile Manager menu, select the profile you wish to edit and fill in the appropriate fields. Your entry will be submitted to a ConVis editor for review. Please note that you have the capability to publish five different profiles which appear independently throughout the site depending on which section a web visitor is at. For example, a person views your profile in the Meeting Professional section will view your Meeting Professional profile, which may be written to target that particular audience.

Why has my content been rejected?
Your listing, event, coupon or article may be rejected for several reasons. To find the reason why your content has been rejected, click on the Edit button of the rejected content to view a message from ConVis staff editors. You may edit and resubmit your content any time.

Can I insert HTML tags into the body of my listings, events, coupons and articles?
No. ConVis will only accept submissions with plain text only. Submissions with HTML tags will be rejected.