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Membership Manager

The San Diego Tourism Authority is a private, non-profit, mutual benefit corporation composed of approximately 900 member organizations, businesses, local governments, and individuals seeking a better community through the visitor industry. San Diego Tourism Authority (SDTA) members include tourism-related entities in such categories as lodging, dining, arts & attractions, shopping, and transportation, among others, as well as other companies indirectly involved in the visitor industry.

As a sales and marketing organization, the main objective of SDTA is to promote and market San Diego County as a vacation destination and meetings and convention site. SDTA also represents and supports the interests of the visitor industry as a whole.

General Responsibilities of the Membership Manager:

  • Execute a Membership sales and marketing plan for the organization that meets annual Member dues revenue goals.
  • Train Members to use the SDTA extranet to post content to sandiego.org.
  • Review content submissions from Members to ensure they meet SDTA guidelines. 
  • Respond to inbound Membership inquiries by email and phone in a timely manner and convert prospects to new Members. 
  • Advocate for member needs within the organization by becoming an expert on all areas of the SDTA. 
  • Promote and coordinate Membership events including new Member onboarding and ongoing Member Open Office Hours, workshops and other events.
  • Ensure member retention by successfully engaging members with their benefits and opportunities.
  • Proactively maintain the Membership database.
  • Support Member extranet (portal) engagement on sandiego.org by training new and existing users and reviewing newly submitted profiles, offers and events.
  • Support Advertising Sales team by trafficking assets from clients to internal production team.

Requirements: 

  • Four-year college degree or equivalent experience.
  • Knowledge of member-based operations. 
  • Must be proactive, solution oriented and successfully support multiple projects at once. 
  • Strong customer service skills are essential. 
  • Must be able to handle Member issues and resolve with poise. 
  • Ability to communicate effectively both verbally and in writing. 
  • Proficiency in Microsoft Office applications. 
  • Must be comfortable with an enterprise level CRM system. 
  • Ability to review content for grammar, accuracy and conformity to content guidelines for website. 
  • Experience in online content writing, editing, and photography a plus. 
  • Hospitality industry knowledge and contacts within San Diego is a plus.  
  • Event management background a plus.

SDTA offers competitive salary and comprehensive benefits.

All offers of employment are contingent upon satisfactory background checks.

APPLY HERE.

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