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Membership Services Manager

The San Diego Tourism Authority is a private, non-profit, mutual benefit corporation composed of approximately 900 member organizations, businesses, local governments, and individuals seeking a better community through the visitor industry. San Diego Tourism Authority (SDTA) members include tourism-related entities in such categories as lodging, dining, arts & attractions, shopping, and transportation, among others, as well as other companies indirectly involved in the visitor industry.

As a sales and marketing organization, the main objective of SDTA is to promote and market San Diego County as a vacation destination and convention site. SDTA also represents and supports the interests of the visitor industry as a whole.

We are currently seeking a Membership Services Manager.

Duties include:

  • Provide excellent customer service for Members and prospective Members of the San Diego Tourism Authority.
  • Ensure member retention by successfully engaging members with their benefits and opportunities.
  • Proactively maintain the Membership database.
  • Coordinate Membership events including new Member onboarding and ongoing Member Open Office Hours.
  • Support MemberNet engagement on sandiego.org by training new and existing users and reviewing newly submitted profiles, offers and events.

Qualifications:

  • Bachelor’s degree or equivalent experience.
  • Must be able to support multiple projects simultaneously.
  • Strong customer service skills are essential.
  • Must be able to handle Member issues and resolve with poise.
  • Ability to communicate effectively both verbally and in writing.
  • Experience with online content writing, editing, and photography a plus.
  • Hospitality industry knowledge and contacts within San Diego is a plus. 
  • Event management background a plus.

We offer competitive pay and comprehensive benefits in a great environment. APPLY HERE.

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