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Site Experience Manager

The San Diego Tourism Authority is a private, non-profit, mutual benefit corporation composed of approximately 900 member organizations, businesses, local governments, and individuals seeking a better community through the visitor industry. San Diego Tourism Authority (SDTA) members include tourism-related entities in such categories as lodging, dining, arts & attractions, shopping, and transportation, among others, as well as other companies indirectly involved in the visitor industry.

As a sales and marketing organization, the main objective of SDTA is to promote and market San Diego County as a vacation destination and meetings and convention site. SDTA also represents and supports the interests of the visitor industry as a whole.

We are looking for a Site Experience Manager who is knowledgeable and passionate about San Diego.

General responsibilities

  • Conduct site experience tours of hotels and venues with visiting meeting planners with the goal of confirming the business for San Diego.
  • Work with National Sales Directors to "finish" the sale.
  • Fully understand the customer's meeting needs prior to the start of each site in order to personalize the customer site experience.
  • Speak of San Diego's highlights, points of interest and other relevant information while safely driving clients.
  • Understand the key selling points and differentiation for all regions of San Diego.
  • Demonstrate a high level of integrity, professionalism and hospitality to develop strong support from member hotels and venues; acting as a representation of the Hotel Meetings team and the San Diego Tourism Authority.
  • Build and manage relationships internally and externally that will support superior site experiences as a core value that is highly respected within the community.
  • Follow guidelines established for relevant site experiences; including dress code, proper introductions and time keeping.
  • Meet site experiences conversion rates.

Requirements

  • BS/BA preferred or a minimum of 4 years hospitality or sales experience.
  • Must have superior knowledge of San Diego hotels, venues and attractions and all elements that make San Diego a leading meeting destination.
  • Knowledge of the hospitality industry and San Diego's hotel community (familiarity with meeting space, hotel contacts and industry jargon) is required.
  • Must have exceptional people skills and be a relationship builder with strong communication and presentation skills.
  • Ability to drive customers in company vehicle to multiple hotel sites/venues and walk 6 plus hours a day with a fast-paced daily schedule along with familiarity with San Diego to maneuver around city streets and neighborhoods easily is preferred.
  • Must have a valid driver's license and a clean driving record.
  • Candidates must have strong organizational skills and be able to work on multiple projects simultaneously.
  • Flexible and a quick thinker to adjust moving schedules with little notice.

SDTA offers competitive salary and comprehensive benefits.

All offers of employment are contingent upon satisfactory background checks.

San Diego Tourism Authority is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive culture. We are committed to non-discrimination on any protected basis, such as race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, veteran status or any other basis covered under applicable law.

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